Frequently Asked Questions

Q. Is the diagnostic fee included in the repairs?

Yes. We apply the diagnostic fee towards service work. The work has to be on the same work order and not for a separate nonrelated call or separate property.

Q. Why are certain parts of my home or business always hot or cold?

Uncomfortable areas are usually attributed to an air distribution problem. The ducts may be too small or leaky. Without the proper amount of airflow, the area will always remain uncomfortable.

Q. How often should my equipment be looked at?

We recommend for most applications that your equipment to be serviced once per year. For example, a typical home may have one heating appliance and one cooling appliance. Each appliance should be serviced once per year.

Q. How often should I replace my filter?

We recommend every 30 days. This frequently extends the life of the equipment.

Q. How long does a typical Air Conditioning or Furnace last?

The American Society of Heating, Refrigeration, and Air Conditioning Engineers gives residential and light commercial equipment a life expectancy of approximately 18 years.

Q. How far down should I setback my thermostat?

Generally, we recommend that the thermostat should not be set back more that 3 degrees. For example, if you are typically comfortable a 70 degrees Fahrenheit, then the thermostat should not be set lower the 67 degrees Fahrenheit when the home is unoccupied.

Q. How often should I replace my humidifier filter?

For standard applications where the water hardness is normal, once per year is recommended. For areas where the water has an elevated hardness, twice per year is recommended.

Q. How can I save money on my utility bills?

There are several available option for energy savings. We recommend having an energy audit performed. This energy audit will reveal what areas of the home are consuming more energy than necessary. Utility rebates are available for the audit, and any countermeasures you elect to implement based on the results of the energy audit.

Q. Is my unit properly sized for my home?

To accurately determine the capacity of equipment for a traditional home or business, we perform heat loss/ heat gain load calculations. The results of this calculation help us to select the right size equipment for your home or business.